Customer Service

Christmas at YUME
We’re getting closer and closer to Christmas Eve. Until Saturday December 22nd you can come by our Concept Store, where we can help you find the perfect and sustainable gift from our curated portfolio. To avoid any last-minute holiday stress, online orders must be placed no later than December 18 for deliveries to Denmark, at 12.00, to ensure delivery before Christmas Eve. We also offer free in-store pick-up.

We will gladly wrap all your Christmas orders, just write a note in the comments when ordering. A small sample of handmade liquorice allsorts will be included in every order.
For orders to other countries than Denmark, please contact us directly, and we will assist you with delivery times.

We doubt it will happen, but if the receiver of your gift is unhappy with it, we will exchange all Christmas orders until January 24th 2019.

YUME Concept Store and Studio is closed for Christmas Holiday from December 23rd until January 1st. See you again Wednesday January 2nd!
Online orders will be shipped as usual.

We’re here to answer all your questions
We’re here to help. All the time. Please, contact our customer service department for quick assistance if you’re in need of guidance. You can always email us at or chat with us via Messenger. We will respond within 24 hours on all days of the week.

Where do you deliver to and what is the shipping cost?
We are happy to tell you we deliver worldwide and we ship same day on all orders placed before 1 pm.

We offer free shipping on orders above 100 EUR to a number of European countries. Please see the table below or find your shipping cost at checkout. See more in our Terms & Conditions.

ZoneCountryFlatrateFree shippingNote
Europe zone 1Denmark, Sweden, Finland, Belgium, France, Netherlands, Luxemburg, Poland, Great Britain, Germany7€Above 100€Special rates may apply on furniture and bulky items
Europe zone 2Norway, Switzerland, Bulgaria, Czech Republic, Estonia, Faroe Islands, Greece, Hungary, Austria, Ireland, Italy, Latvia, Lithuania, Monaco, Portugal, Rumania, Slovakia, Slovenia, Spain (mainland)25€Above 200€Special rates may apply on furniture and bulky items
USA & CanadaUSA, Canada30€Above 1000€Special rates may apply on furniture and bulky items
Rest of WorldOther50€N/APlease contact us directly for shipping quote on furniture and bulky items

Orders completed before 1pm are shipped same day for products where we are stockits.

Returns and exchanges
We doubt it will happen, but if you are unhappy with a product, you have 30 days from the date you received your order to exchange or return it.

How do I return an item?
Simply follow these steps below:

  1. Make sure that all items you return are unused and in original packaging with all labels still attached
  2. Include you original Order Confirmation and mark the products you wish to return
  3. Please state your reason for return
  4. Send the products to: YUME CPH, Århusgade 138A, 2150 Nordhavn, Denmark

Once we have received the items, we will reimburse the amount (subject to approval of return). Your refund will be credited to the original payment method. This is to avoid the illegal use of stolen credit cards.

How do I exchange an item?
If you wish to exchange the item you received with a different size or colour, simply follow the 4 easy steps as shown above and note which item you wish to exhcange.

Looking for our terms and conditions?
You can find them right here.


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