Customer Service

We’re here to answer all your questions
We’re here to help. All the time. Please, contact our customer service department for quick assistance if you’re in need of guidance. You can always email us at We will respond as quickly as possible.

Where do you deliver to and what is the shipping cost?
We ship within Europe. For shipping to Norway, Switzerland & UK please see the table below or find your shipping cost at checkout. See more in our Terms & Conditions.

Zone Country Flatrate Free shipping Note
Europe zone 1 Denmark, Sweden, Finland, Belgium, France, Netherlands, Luxemburg, Poland, Great Britain, Germany 7€ Above 100€ Special rates may apply on furniture and bulky items
Europe zone 2 Spain (mainland), Bulgaria, Czech Republic, Estonia, Faroe Islands, Greece, Hungary, Austria, Ireland, Italy, Latvia, Lithuania, Monaco, Portugal, Rumania, Slovakia, Slovenia 25€ Above 200€ Special rates may apply on furniture and bulky items
Norway, Switzerland & UK Norway, Switzerland & UK 50€ N/A Please contact us directly for shipping quote on furniture and bulky items

Returns and exchanges
We doubt it will happen, but if you are unhappy with a product, you have 30 days from the date you received your order to exchange or return it.

How do I return an item?
Simply follow these steps below:

  • Make sure that all items you return are unused and in original packaging with all labels still attached
  • Include you original Order Confirmation and mark the products you wish to return
  • Please state your reason for return
  • Send the products to: YUME CPH, Nikolaj Plads 26, 1067 København, Denmark

Once we have received the items, we will reimburse the amount (subject to approval of return). Your refund will be credited to the original payment method. This is to avoid the illegal use of stolen credit cards.

How do I exchange an item?
If you wish to exchange the item you received with a different size or colour, simply follow the 4 easy steps as shown above and note which item you wish to exhcange.

Looking for our terms and conditions?
You can find them right here.